Healthcare Management Research Paper Example | Topics and Well Written Essays - 2250 words

Human services Management - Research Paper Example For Mini, her activity was to recognize the administrative procedures that must be executed, structured, and finished preceding opening day. Till now, she had distinguished a few procedures, as budgetary administration, HR, flexibly chain the executives, legislative consistence, and credentialing that would work behind giving Dr. Yen his fantasy solo practice. In any case, the principle challenge in this circumstance was to guarantee that the training is prepared to work in 60 days. With no beam of daylight originating from the sky, Mini planned to discover a lightning of inventiveness to distinguish administrative procedures that must be executed, structured, and finished before opening day. Smaller than expected set to work quickly and began with the foundation. FroYen Clinic is a center that is created and made for those people who need administrations for a specialist in the zone of XYM. The administration that will be gotten under way in the coming 60 days has set its attention on those people just as patients that need a reasonable, solid, and clean spot for the fix of their disease or issues. The market distinguished along these lines starts from low end and proceeds till the top of the line advertise where more inclination is on those patients who have enough cash for human services. So as to set the activities of FroYen Clinic moving, the primary target is to start an assistance for those people who have salary for human services. ... With the assistance of Dr. Yen’s best doctor rehearses, in this manner portraying the administration, support of the quality gauges, building up an encouraging domain for the patients, and the enactment of solid administrative practices, the certainty of the focused on market would be anything but difficult to pick up. Zwith the measure of income produced throughout the years, the center will likewise grow by buying the significant machines. The financing will be completed from the underlying capital and credits. For FroYen Clinic to be working in the wellbeing part condition would mean adding a colossal commitment to the previously existing framework. This progression will in this way decrease the convergence of patients for different clinics at the XYM region. The built up center will thus, have adequate assets and expert lead of the doctor that will function as a bit of leeway for the FroYen Clinic just as the patients the greater part of the occasions. The facility will be following an outcome based execution assessment structure with the goal that the wasteful aspects can be adequately routed to guarantee more noteworthy quality. A performance practice faces various difficulties yet creating procedures to guarantee accessibility of value wellbeing administration will move in the direction of diminishing those difficulties. FroYen Clinic will hence fill in as a way to restoring ailment using effective clinical medicines and will initiate its activities in the coming 60 days. The center will begin on July tenth 2012 and will be built up at the XYM Place Nth Ave with one doctor that is Dr. Yen, a doctor right hand, a medical attendant professional, and a secretary. The one Line Pitch recognized for FroYen Clinic is thusly: â€Å"Because We

No Se Essays

No Se Essays No Se Essay No Se Essay Clarify every one of your answers utilizing the Problem-Solving Technique 1. A cylinder chamber gadget at first contains 0. 07 m3 of nitrogen at 130 kPa and 120oC. The nitrogen is presently extended polytropically to a condition of 100 kPa and 100oC. Decide the limit work during this procedure. 2. A cylinder chamber gadget with a lot of stops at first contains 0. 3 kg of steam at 1. 0 MPa and 400oC. The area of the stops compares to 60 percent of the underlying volume. Presently the steam is cooled. Decide the pressure work if the last state is (a) 1. Mpa and 250 oC and (b) 500 kPa. (c) Also decide the temperature at the last state to some degree (b) 3. A frictionless cylinder chamber gadget at first contains 200L of immersed fluid refrigerant-134a. The cylinder is allowed to move, and its mass is with the end goal that it keeps up a weight of 900 kPa on the refrigerant. The refrigerant is presently warmed until its temperature ascends to 70oC. Compute the work done during this proce dure. 4. A mass of 2. 4 kg of air at 150 kPa and 12oC is contained in a gas-tight, frictionless cylinder chamber gadget. The air is presently packed to a last weight of 600 kPa. During the procedure, heat is moved from the air to such an extent that the temperature inside the chamber stays consistent. Figure the work contribution during this procedure. 5. Immerse water fume at 200oC is isothermally dense to a soaked fluid in a cylinder chamber gadget. Figure the warmth move and the work done during this procedure in kJ/kg. 6. A protected cylinder chamber gadget contains 5 L of soaked fluid water at a steady weight of 175 kPa. Water is mixed by an oar wheel while an ebb and flow of 8 A streams for 45 min through a resistor put in the water. In one-portion of the fluid is vanished during this steady weight process and the oar wheel work adds up to 400 kJ, decide the voltage of the source. Likewise, show the procedure on a P-v graph as for the immersion lines. 7. 1-kg of oxygen is warmed from 25oC to 300oC. Decide the measure of warmth moved required when this is finished during an (a) steady volume procedure and (b) isobaric process.

2013 Freshman Decisions are Available - UGA Undergraduate Admissions

2013 Freshman Decisions are Available - UGA Undergraduate Admissions 2013 Freshman Decisions are Available Final freshman decisions are now available online. We had a very strong applicant pool this year! We had about 21,000 applications which was our largest applicant pool ever. Here are a few notes about decisions: Please do not have multiple family members try to log onto the myStatus. This will slow down our serves. We suggest that only the student log in as multiple people logging in could lock down your myStatus. You can always share this information with family members after you see it. Before commenting about other students who have a decision, please review the Elephant Fable post (http://ugaadmissions.blogspot.com/2013/03/the-elephant-parable-2013-edition.html ) and remember that you may not know everything about another student. We will delete any comments that are offensive, ask for personal information/stats from others, or that fall into the unacceptable comment category (Comments that bully, intimidate, or harass any user; Content that is hateful or threatening. Please see the New Visitors information posted on the right side of the blog). We have posted three blog posts this morning, one for each of the three decision possibilities, with details about each decision and links to FAQs. Please review everything about a decision before commenting. Please remember that other students and the admissions representatives in our office are people too and treat everyone with respect. Before hitting submit on a comment, make sure you actually want to post it. We will post statistics about the overall applicant group next week, once that information is available. No matter what your decision is, remember that there are a number of college options and UGA is just one of them. After decisions are out, the next steps are up to you. Whether you are depositing at UGA or another school, signing up for Housing, or registering for Orientation. Make sure you take care of everything you need to post-decision. Go Dawgs!

The Market Uber Alles The Problem Of The Media - 896 Words

McChesney, R. W. (2004). The Market Uber Alles. The Problem of the Media: U.S. Communication Politics in the Twenty-First Century (pp. 192-209). New York, NY: Monthly Preview PJenica Rosal Profit Motives in Narcos Narcos is a recent Netflix original drama series that contains true events regarding the famous Colombian drug lord, Pablo Escobar. Primarily, the series shows Escobar’s road to being a successful drug dealer as well as his downfall since he is chased by the Drug Enforcement Agency (DEA), mainly the DEA agent Steve Murphy. Particularly, the first episode of Narcos shows how Escobar transforms into the notorious drug dealer when Cockroach introduces him to the new addictive drug cocaine. Although DEA agents ceased kilos of cocaine in Miami, it was only a small portion of Escobar’s successful deliveries. Basically, the episode ended with Cockroach’s death since he betrayed Escobar and the fight between Escobar and Murphy begins when Escobar offers half a million to whomever kills the DEA agent. Netflix effectively draws in viewers to watch Narcos, however, these media networks compromise the media’s creativity and quality to achieve maximal profit. These networks attain this goal through stereotyping characters, exposing the audience to similar events, and showing violence and sexuality. Stereotyping is a mechanism widely used by media networks due to its many benefits. First of all, it is time-efficient which makes the production of shows simpler and smoother,Show MoreRelatedUber Strategy Essay4744 Words   |  19 Pages| | [uber] – HOW A TECHNOLOGY FIRM IS changing the traditional transportation model | | By Mark Boeckel, Brent Sprunger, Kevin Smith, and Emily WorkMarch 6th, 2012 | Executive Summary Uber is an App-Powered on-demand car service provider for smart phones. Notwithstanding its very unique name, investors have begun to take note of Uber during the past year as it has stolen market share from traditional transportation companies. We will analyze the value proposition of its technologyRead MoreUber Strategy4760 Words   |  20 Pages| | [uber] – HOW A TECHNOLOGY FIRM IS changing the traditional transportation model | | By Mark Boeckel, Brent Sprunger, Kevin Smith, and Emily WorkMarch 6th, 2012 | Executive Summary Uber is an App-Powered on-demand car service provider for smart phones. Notwithstanding its very unique name, investors have begun to take note of Uber during the past year as it has stolen market share from traditional transportation companies. We will analyze the value proposition of its technologyRead MoreWal Mart Analysis8708 Words   |  35 Pages($1.248) in less than a decade. This reflected an increase of almost 5,000% (50 fold) since Wal-Mart became incorporated in 1969 (Wal-Mart Stores, 2005). The 1980s saw the emphasis being placed on the further expansion of the company into other markets, as well as the growing use of technology as a competitive weapon. Wal-Mart opened its first warehouse club, SAM S Club, in April, 1983. The first Wal-Mart Supercenter, which had 36 general merchandise departments and a complete grocery department

The Story Of An Hour By Kate Chopin - 881 Words

â€Å"The Story of an Hour written by Kate Chopin is one of the most popular short story in literature. This story is somewhere reflected on real life of Kate Chopin, where she had to raise six children by herself after her husband’s death and other struggles in society. Kate Chopin used her literature knowledge to show woman’s freedom and other role of woman in society back in 1900th century. â€Å"The Story of an Hour† is also related to woman’s role in society, the story talks about the wife and husband’s relationship, and freedom for a woman. One of the main characters in the story named Mrs. Mallard, who seems unhappy with her marriage life with Brently, and has some health issues. This leads to success of this story with a surprising and unexpected ending. The surprise ending of â€Å"The Story of an Hour written by Kate Chopin is successful due to her use of symbolism, foreshowing, and irony. First of all, Kate Chopin demonstrates her literately knowledge vie symbolism in her short story. She uses the symbol of freedom for a woman in society during that period of time, which leads to her story to surprise ending. One of the symbol she uses is an open window, when she mentions â€Å"She [Mrs. Mallard] could see wonderful blue shy, top of the trees which were aquiver with new begging, the exquisite breath of rain in the air from her open window† (Chopin 180). The open window and the view indicate new life and better future for herself with freedom, also other occasions that are waitingShow MoreRelatedThe Story Of An Hour By Kate Chopin1241 Words   |  5 Pagesâ€Å"The Story of an Hour† by Kate Chopin is a wonderful short story bursting with many peculiar twists and turns. Written in 1894, the author tells a tale of a woman who learns of her husband’s death, but comes to find pleasure in it. Many of the elements Kate Chopin writes about in this story symbolize something more than just the surface meaning. Through this short story, told in less than one thousand one hundred words, Kate Chopin illustrates a deeper meaning of Mrs. Mallard’s marriage with herRead MoreThe Story Of An Hour By Kate Chopin855 Words   |  4 PagesThe Story of an Hour In the â€Å"Story of an Hour† by Kate Chopin, is about pleasure of freedom and the oppression of marriage. Just like in Kate Chopin’s story, inside most marriages, even the ones that seem to be the happiest, one can be oppressed. Even though, one might seem to be happy deep inside they miss the pleasure of freedom and living life to the fullest. Just like, in this story Mrs. Mallard feels trapped and when she hears about her husband’s death she first feels distraught, but ultimatelyRead MoreThe Story Of An Hour By Kate Chopin1457 Words   |  6 PagesEmotions and Death Everyone who reads a story will interpret things slightly different than the person who reads it before or after him or her. This idea plays out with most every story, book, song, and movie. These interpretations create conflict and allow people to discuss different ideas and opinions. Without this conflict of thought there is no one devoting time to debate the true meaning of a text. Kate Chopin’s â€Å"The Story of an Hour† tells about a woman who is informed of her husbands deathRead MoreThe Story Of An Hour By Kate Chopin987 Words   |  4 PagesIn Kate Chopin’s short story, â€Å"The Story of an Hour† reader’s see a potentially long story put into a few pages filled with rising action, climax and even death. In the beginning of the story, character Louise Mallard, who has a heart condition, is told of the death of her husband by her sister and one of her husband’s friends. Afterwards Mrs. Mallard is filled with emptiness and then joy of freedom. This joy of freedom is actually what consequently leads to her death in the end when she discoversRead MoreThe Story Of An Hour By Kate Chopin1061 Words   |  5 PagesThroughout the short story, â€Å"The Story of an Hour†, readers are introduced to characters whose lives change drastically in the course of this writing. Through Kate Chopin’s story we can identify many different themes and examples of symbolism in her writing. Chopin’s choice of themes in this writing are no surprise due to the time frame of which this story was written. Chopin often wrote stories with of women’s rights, and is noted as one of America’s first open feminists. As this story of an ill, helplessRead MoreThe Story Of An Hour By Kate Chopin972 Words   |  4 Pagesâ€Å"The Story of an Hour† by Kate Chopin expresses Ms. Mallard’s feelings towards her husband’s death in an appalling train accident. Due to her bad heart, her sister Josep hine had to be the bearer of bad news and approach his death gently to her. According to the quote, â€Å" But now there was a dull stare in her eyes, whose gaze was fixed away off yonder on one of those patches of blue sky. It was not a glance of reflection, but rather indicated a suspension of intelligent thought†, it lets us know thatRead MoreThe Story Of An Hour By Kate Chopin998 Words   |  4 Pagesâ€Å"The story of an hour† by Kate Chopin was a story that was ironical yet profoundly deep. As a student I have been asked to read â€Å"a story of an hour† many times, and every time I’m surprised by how I enjoy it. People can read thousands of stories in their life times and only a handful will every stand out to them, stories that can draw out an emotion or spark a thought are the ones that will standout more. For me and â€Å"a story of an hour† the thought of freedom is what draws me the most as a teenageRead MoreThe Story Of An Hour By Kat e Chopin1542 Words   |  7 PagesIn the short story, â€Å"Story of an Hour†, Kate Chopin writes about a woman with heart trouble, Mrs. Mallard, who, in finding out about the death of her husband, Mr. Mallard, experiences some initial feelings of sadness which quickly transition into the exhilarating discovery of the idea of a newfound freedom lying in front of her. When it is later revealed that her husband is not actually dead, she realizes she will not get to taste that freedom. The devastation kills her. What Mrs. Mallard goes throughRead MoreThe Story of an Hour by Kate Chopin596 Words   |  2 PagesIn â€Å"The Story of an Hour,† Kate Chopin focuses on the idea of freedom throughout the story. Mrs. Mallard is a lonely wife who suffers from heart trouble. She is told by her sister Josephine and her husband’s friend Richards that her husband has passed away in a train accident. She locks herself in a room expecting to be devastated, but instead feels freedom. Later, she exits her room and her husband walks through the door, causing her to die of a heart attack. Chopin uses this story to demonstrateRead MoreThe Story Of An Hour By Kate Chopin886 Words   |  4 Pages In Kate Chopin â€Å"The Story of an Hour†, the reader is presented with the theme of prohibited independence. In Kate Chopin â€Å"The Storm†, the scenery in this story builds the perfect atmosphere for an adulterous affair. The importance of these stories is to understand the era they occurred. Kate Chopin wrote stories with exceptional openness about sexual desires. In â€Å"The Storm†, a short story written by Kate Chopin in a time when women were expected to act a certain way and sexual cravings was considered

Lean Six Sigma in Hrm Free Essays

string(92) " unique event dependent on so many changing conditions, which cannot be reproduced exactly\." 1 Lean Six Sigma in the Service Industry Alessandro Laureani University of Strathclyde United Kingdom 1. Introduction The business improvement methodology known as Lean Six Sigma is rooted in the manufacturing industry, where it developed over the past few decades, reaching widespread adoption worldwide. However, according to the World Economic Outlook Database, published in April 2011, by the International Monetary Fund (IMF, 2011), the distribution of PPP (Purchase Power Parity) GDP, in 2010, among various industry sectors in the main worldwide economies, reflected a decline in the industrial sector, with the service sector now representing three-quarters of the US economy and more than half of the European economies. We will write a custom essay sample on Lean Six Sigma in Hrm or any similar topic only for you Order Now PPP GDP 2010 Agriculture Industry Service European Union 5. 7% 30. 7% 63. 6% United States 1. 2% 22. 2% 76. 7% China . 6% 46. 8% 43. 6% India 16. 1% 28. 6% 55. 3% Table 1. PPP GDP Sector Comparison 2010. In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications. 2. What is Lean Six Sigma? Lean Six Sigma is a business improvement methodology that aims to maximize shareholders’ value by improving quality, speed, customer satisfaction, and costs. It achieves this by merging tools and principles from both Lean and Six Sigma. It has been widely adopted widely in manufacturing and service industries, and its success in some famous organizations (e. g. GE and Motorola) has created a copycat phenomenon, with many organizations across the world willing to replicate the success. www. intechopen. com 4 Advanced Topics in Applied Operations Management Lean and Six Sigma have followed independent paths since the 1980s, when the terms were first hard-coded and defined.  Control Key and Word – Text and Graphics. The first applications of Lean were recorded in the Michigan plants of Ford in 1913, and were then developed to perfection in Japan (within the Toyota Production System), while Six Sigma saw the light in the United States (within the Motorola Research Centre). Lean is a process-improvement methodology, used to deliver products and services better, faster, and at a lower cost. Womack and Jones (1996) defined it as: †¦ a way to specify value, line up value-creating actions in the best sequence, conduct those activities without interruption whenever someone requests them, and perform them more and more effectively. In short, lean thinking is lean because it provides a way to do more and more with less and less—less human effort, less human equipment, less time, and less space—while coming closer and closer to providing customers with exactly what they want. (Womack and Jones, 1996:p. ) Six Sigma is a data-driven process improvement methodology used to achieve stable and predictable process results, reducing process variation and defects. Snee (1999) defined it as: ‘a business strategy that seeks to identify and eliminate causes of errors or defects or failures in business processes by focusing on outputs that are critical to customers’. While both Lean and Six Sigma have been used for many years, they were not integrated until the late 1990s and early 2000s (George, 2002; George, 2003). Today, Lean Six Sigma is recognized as: ‘a business strategy and methodology that increases process performance resulting in enhanced customer satisfaction and improved bottom line results’ (Snee, 2010). Lean Six Sigma uses tools from both toolboxes, in order to get the best from the two methodologies, increasing speed while also increasing accuracy. The benefits of Lean Six Sigma in the industrial world (both in manufacturing and services) have been highlighted extensively in the literature and include the following: 1. 2. 3. 4. 5. 6. Ensuring services/products conform to what the customer needs (‘voice of the customer’). Removing non-value adding steps (waste) in critical business processes. Reducing the cost of poor quality. Reducing the incidence of defective products/transactions. Shortening the cycle time. Delivering the correct product/service at the right time in the right place. Antony, 2005a; Antony, 2005b) Examples of real benefits in various sectors are illustrated in Table 2. One of the key aspects differentiating Lean Six Sigma from previous quality initiatives is the organization and structure of the quality implementation functions. In quality initiatives prior to Lean Six Sigma, the management of quality was relegated largely to the production floor and/or, in larger organizations, to some statisticians in the quality depart ment. Instead, Lean Six Sigma introduces a formal organizational infrastructure for different quality implementation roles, borrowing terminology from the world of martial arts to define hierarchy and career paths (Snee, 2004; Antony, Kumar Madu, 2005c; Antony, Kumar Tiwarid, 2005d; Pande, Neuman Cavanagh, 2000; Harry Schroeder, 1999; Adams, Gupta Wilson, 2003). www. intechopen. com Lean Six Sigma in the Service Industry 5 Table 2. Benefits of Six Sigma in Service Organizations (Antony, Kumar Cho, 2007). 3. Lean Six Sigma and the service industry The service industry has its own special characteristics, which differentiate it from manufacturing and make it harder to apply Lean Six Sigma tools, which can be summarized in the following main areas (Kotler, 1997; Regan 1963; Zeithmal, Parasur and Berry 1985): Intangibility: Although services can be consumed and perceived, they cannot be measured easily and objectively, like manufacturing products. An objective measurement is a critical aspect of Six Sigma, which requires data-driven decisions to eliminate defects and reduce variation. The lack of objective metrics is usually addressed in service organizations through the use of proxy metrics (e. g. customer survey). Perishability: Services cannot be inventoried, but are instead delivered simultaneously in response to the demand for them. As a consequence, services processes contain far too much ‘work-in-process’ and work can spend more than 90% of its time waiting to be executed (George, 2003). Inseparability: Delivery and consumption of service is simultaneous. This adds complexity to service processes, unknown to manufacturing. Having customers waiting in line or on the phone involves some emotional management, not present in a manufacturing process. Variability: Each service is a unique event dependent on so many changing conditions, which cannot be reproduced exactly. You read "Lean Six Sigma in Hrm" in category "Papers" As a result of this, the variability in service processes is much higher than in manufacturing processes, leading to very different customer experiences. www. intechopen. com 6 Advanced Topics in Applied Operations Management Owing to these inherent differences, it has been harder for service organizations, such as financial companies, health-care providers, retail and hospitality organizations, to apply Lean Six Sigma to their own reality. However, there are also great opportunities in the service organizations (George 2003): – – Empirical data has shown the cost of services are inflated by 30–80% of waste. Service functions have little or no history of using data to make decisions. It is often difficult to retrieve data and many key decision-makers may not be as ‘numerically literate’ as some of their manufacturing counterparts. Approximately 30–50% of the cost in a service organization is caused by costs related to slow speed, or carrying out work again to satisfy customer needs. In the last few years, successful applications in service organizations have come to fruition and we will illustrate three possible applications: in a call centre, in human resources, and finally in a healthcare provider. 4. Case study 1: Lean Six Sigma in a call centre (Laureani et al, 2010a) The two major types of call centres are outbound centres and inbound centres. The most common are inbound call centre operations. Almost everyone in their daily life has had to call one of those centres for a variety of reasons. Outbound centres are used more in areas such as marketing, sales and credit collection. In these instances, it is the call centre operators who establish contact with the user. Although there are some differences between outbound and inbound call centres, they each have certain potential benefits and challenges, with regard to the implementation of Lean Six Sigma. Benefits Some of the benefits that Lean Six Sigma can deliver in a call centre are (Jacowski, 2008; Gettys, 2009): . 2. 3. 4. 5. Streamlining the operations of the call centre: Lean strategy helps in eliminating waste and other non-value added activities from the process. Decreasing the number of lost calls: Six Sigma’s root-cause analysis and hypothesistesting techniques can assist in determining how much time to spend on different type of calls, thus providing a guide to the operators. Better use of resources (both hu man resources and technology), thus leading to a reduction in the cost of running such centres. Unveiling the ‘hidden factory’: establishing the root causes of why customers call in the first place can help in uncovering trouble further along the process, providing benefits that go further than the call centre itself, improving customer service and support. Reducing employee turnover: call centres are usually characterized by high employee turnover, owing to the highly stressful work environment. A more streamlined operation would assist in reducing operators’ stress, particularly in an inbound centre. Challenges Specific challenges of applying Lean Six Sigma in a call centre environment (Piercy Rich, 2009): www. intechopen. com 7 Lean Six Sigma in the Service Industry 1. 2. 3. The relentless pace of the activity (often 24/7) makes it more difficult for key staff to find the time to become involved in projects and Lean Six Sigma training. The realization of an appropriate measurement system analysis (MSA) (Wheeler Lyday, 1990) is difficult because of the inherent subjectivity and interpretation of some call types, failing reproducibility tests of different call centre operators. High employee turnover, that normally characterizes call centres, makes it more difficult for the programme to remain in the organization. Strengths Weaknesses ? ? Root cause analysis can determine major reasons for customers’ calls, helping to unveil problems further along the value stream map of the company Lean Six Sigma deployment requires significant investment in training, that may be difficult from a time perspective in a fastpaced environment such as a call centre Opportunities Threats ? ? ? ? ? Decrease number of lost calls Reduce waiting time for calls in the queue Improve employee productivity (i. . number of calls dealt with by the hour) ? Lack of metrics Lack of support from process owner Preconceived ideas Table 3. SWOT Analysis for the Use of Lean Six Sigma in a Call Centre. Overall, the opportunities far outweigh the challenges. Call centres nowadays are more than just operations: they are the first, and sometimes a unique, point of contact that a company may h ave with its customers. Their efficient and effective running, and their timely resolution of customers’ queries, all go a long way to establishing the company’s brand and image. Project selection is a critical component of success. Not all projects may be suitable candidates for the application of Lean Six Sigma, and this needs to be kept in mind in assessing the operation of a call centre. Also, different tools and techniques may be more suited to a specific project, depending on the nature and characteristics of the process it is trying to address. Projects that better lend themselves to Lean Six Sigma share, inter alia, the following characteristics: ? The focus of the project is on a process that is either not in statistical control (unstable) or outside customer specifications (incapable). As already mentioned in the introduction, Six Sigma techniques focus on reducing the variation in a process, making them the ideal tools for tackling an incapable but stable process, whereas Lean tools focus more on the elimination of waste and would be the first port of call for streamlining an unstable process. Priority should be given to unstable processes, using Lean tools to eliminate the waste and simplify the process. Once it has stabilized, more advanced statistical tools from the Six Sigma toolbox, can be used to reduce variation and make the process capable. ww. intechopen. com 8 ? ? ? Advanced Topics in Applied Operations Management The root reason(s) for this has not been identified yet. It is important to start work on the project with an open mind and without any prejudice. Data and hard facts should guide the project along its path. Quantitative metrics of the process are available. A lack of measures and failing to realize a complete measurement system analysis (MSA) (Wheeler Lyday, 1990) can seriously jeopardize any improvement effort. The process owner is supportive and willing to provide data and resources. This is critical for the ongoing success of the project; the process owner’s role is discussed in detail in the Control Phase section. Potential areas of focus for Six Sigma projects in call centres (Gettys, 2009): ? ? ? ? Lost call ratio out of total calls for an inbound call centre; Customer waiting/holding times for an inbound call centre; First-call resolution; Calls back inflating call volumes. Call centres are increasingly important for many businesses and are struggling consistently with the pressure of delivering a better service at a lower cost. Lean Six Sigma can improve the operation of a call centre through an increase in first-call resolution (that reduces the failure created by failing to answer the query in the first place), a reduction in call centre operator turnover (leveraging on training and experience), and streamlining the underlying processes, eliminating unnecessary operations. Given the large scale of many call-centre operations, even a relatively small improvement in the sigma value of the process can dramatically reduce the defect rate, increase customer satisfaction and deliver financial benefits to the bottom line (Rosenberg, 2005). By focusing on eliminating waste, identifying the real value-adding activities and using the DMAIC tools for problem-solving, it is possible to achieve significant improvements in the cost and customer service provided (Swank, 2003). 5. Case study 2: Lean Six Sigma in HR administration (Laureani Antony, 2010b) In the late 1980s, when Motorola implemented Six Sigma originally, obtaining astonishing results, the company was then faced with the dilemma of how to reward its employees for these successes (Gupta, 2005). This was the first time Six Sigma and HR practices came into contact, and a more accurate definition of HR practices was needed. If, in the past, the term HR was related only to administrative functions (e. g. payroll, timekeeping, etc. ), the term has increased substantially, in the last few decades, to include the acquisition and application of skills and strategies to maximize the return on investment from an organization’s human capital (Milmore et al, 2007). HR management is the strategic approach to the management of all people that contribute to the achievement of the objectives of the business (Armstrong, 2006). As such it includes, but it is not limited to, personnel administration. In effect it includes all steps where an employee and an organization come into contact, with the potential of adding value to the organization (Ulrich, 1996). www. intechopen. com Lean Six Sigma in the Service Industry 9 As such, and merging terminology from Lean and HR, we define the following seven points as the Human Capital Value Stream Map: 1. 2. 3. 4. 5. 6. 7. Attraction Selection Orientation (or induction) Reward Development Management Separation Fig. 1. Human Capital Value Stream Map. The Human Capital Value Stream Map is a Lean technique that identifies the flow of information or material required in delivering a product or service to a customer (Womack Jones, 1996). Human capital is the accumulated skills and experience of the human force in an organization (Becker, 1993). The Human Capital Value Stream Map is the flow of human capital required for an organization to deliver its products or service to customers; the objectives of which are briefly described below: ? ? ? ? ? ? ? Attract: to establish a proper employer’s brand that attracts the right calibre of individual. Select: to select the best possible candidate for the job. Orient: to ensure new employees are properly trained and integrated into the organization. Reward: to ensure compensation packages are appropriate and in line with the market. Develop: to distinguish talent and ensure career progression. Manage: to supervise and administer the day-to-day jobs. Separation: to track reasons for voluntary leavers and maintain a constructive relationship. It is possible to apply Lean Six Sigma tools to each step of the Human Capital Value Stream Map, in order to eliminate waste in the HR process Wyper Harrison, 2000). For each step in the Human Capital Value Stream Map it is necessary to establish proper quantitative metrics that allow objective assessment and control of the process step (Sullivan, 2003). This makes use of the more quantitative statistical tools from the Six Sigma toolbox possible. Establishing HR metrics can be controversial, with different parts of the organization having diff erent objectives (Jamrog Overholt, 2005), but the answer to these simple questions may help to focus on the real value each step can provide. 1. 2. 3. What is the expected deliverable of the step? What are the relevant metrics and key performance indicators of the step? What are the opportunities for defects in the step? www. intechopen. com 10 Advanced Topics in Applied Operations Management For recruitment, for example, the answers to the above questions may be as follows. 1. 2. 3. Hire, in the shortest possible time, new members of staff to fulfil a certain job. The number of days to fill a vacancy (also define the acceptable norm for the organization). Any job remaining vacant for longer than the acceptable norm. Similar thought processes can be performed for other steps: having set metrics for each step of the Human Capital Value Stream Map, an organization is now in the position to apply Six Sigma DMAIC to it. Six Sigma can be used to improve administrative processes, such as HR processes. Implementing the Six Sigma DMAIC breakthrough methodology in HR follows the same path as implementing it in any other part of the organization. However, there are some specific key learning points and challenges for the HR area, such as: ? ? ? Difficulty in establishing an appropriate measurement system analysis and metrics; Data collection can be extremely difficult, as the project team is dealing with very sensitive issues; and Difficulty in performing any pilot or design of experiment. Any of these is going to impact on the behaviour of staff, making it difficult to measure its results accurately. As a result, projects may last longer than the standard four to six months and the wider use of tools such as brainstorming and ‘Kaizen’ workshops with domain experts may be necessary (Lee et al, 2008). Examples of potential Six Sigma projects in the HR function are: ? ? ? ? ? ? reduction of employees’ turnover reduction in time and cost to hire a new employee reduction in training costs reduction in cost of managing employees’ separation reduction in administrative defects (payroll, benefits, sick pay, etc. ) reduction in queries from the employee population to the HR department. Every area of an organization needs to perform better, faster and more cheaply, to keep the company ahead of the competition, and be able to satisfy ever-increasing customer expectations. HR is no exception: more cost-effective and streamlined HR processes will create value for the organization, instead of just being a support act for management (Gupta, 2005). 6. Case study 3: Lean Six Sigma in health-care delivery Health care is a complex business, having to balance continuously the need for medical care and attention to financial data. It offers pocket of excellence, with outstanding advances in technology and treatment, together with inefficiencies and errors (Taner et al, 2007). Everywhere in the world, the financial pressures on health care have increased steadily in the last decade. While an ageing population and technological investments are often cited as culprits for these financial pressures, unnecessary operational inefficiency is another source www. intechopen. com Lean Six Sigma in the Service Industry 11 of cost increases, largely under the control of health-care professionals (de Koning et al, 2006). Lean Six Sigma projects so far in the health-care literature have focused on direct care delivery, administrative support and financial administration (Antony et al, 2006), with projects executed in the following processes (Taner et al, 2007): ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? increasing capacity in X-ray rooms reducing avoidable emergency admissions improving day case performance improving accuracy of clinical coding improving patient satisfaction in Accident and Emergency (AE) reducing turn-around time in preparing medical reports reducing bottle necks in emergency departments reducing cycle time in various inpatient and outpatient diagnostic areas reducing number of medical errors and hence enhancing patient safety reducing patient falls reducing errors from high-risk medication educing medication ordering and administration errors improving active management of personnel costs increasing productivity of health-care personnel increasing accuracy of laboratory results increasing accuracy of billing processes and thereby reducing the number of billing errors improving bed availability across various departments in hospitals reducing number of postoperative wound infections and related problems improving MRI exam scheduling reducing lost MRI films improving turn-around time for pharmacy orders improving nurse or pharmacy technician recruitment mproving operating theatre throughput increasing surgical capacity reducing length of stay in AE reducing AE diversions improving revenue cycle reducing inventory levels improving patient registration accuracy improving employee retention The focus has been on the improve ment of clinical processes to identify and eliminate waste from the patient pathways, to enable staff to examine their own workplace, and to increase quality, safety and efficiency in processes (e. g. Fillingham, 2007; Silvester et al, 2004; Radnor and Boaden, 2008). The barriers specific to the deployment of Lean Six Sigma in health care, in addition to the ones commonly present in other industries, are: ? Measurement: it is often difficult to identify processes, which can be measured in terms of defects (Lanham and Maxson-Cooper, 2003). www. intechopen. com 12 ? Advanced Topics in Applied Operations Management Psychology of the workforce: in the health-care industry it is particularly important to not use jargonistic business language, as this has a high chance of being rejected or accepted with cynicism by medical professionals The application of Lean Six Sigma in health care is still in its early stages. Therefore early successes in simple projects will pave the way for tackling more complicated initiatives in the future, initiating a positive circle of improvement, bringing clinical change on a broad scale. Appropriately implemented, Lean Six Sigma can produce benefits in terms of better operational efficiency, cost-effectiveness and higher process quality (Taner et al, 2007), as the case studies presented in this paper illustrate. The spiralling costs of health care means that unless health-care processes become more efficient, a decreasing proportion of citizens in industrialized societies will be able to afford high-quality health care (de Koning et al, 2006). Continuous process improvement is needed to ensure health-care processes are efficient, cost-effective and of high quality. The five case study applications we have examined in this paper provide examples of how Lean Six Sigma can help to improve health-care processes. The adoption of similar programs in other hospitals across the health-care sector will help the delivery of high quality health care to an increasing population. 7. Conclusion Lean Six Sigma is now accepted widely as a business strategy to improve business profitability and achieve service excellence, and its use in service organizations is growing quickly. However, there are a number of barriers to the implementation of Lean Six Sigma in services, such as the innate characteristics of services, as well as the manufacturing origins of Lean Six Sigma that have conditioned service managers to consider them as physical products only. On the other hand, as shown in the case studies, there are a number of advantages for the use of Lean Six Sigma in services (Eisenhower, 1999). Overall, the applications so far have showed the benefits (such as lowering operational costs, improving processes quality, increasing efficiency) to outweigh the costs associated with its implementation. 8. References Adams, C. , Gupta, P. Wilson, C. (2003) Six Sigma deployment. Burlington, MA, Butterworth-Heinemann. Antony, J. (2005a) Assessing the status of six sigma in the UK service organizations. Proceedings of the Second National Conference on Six Sigma, Wroclaw, pp. -12. Antony, J. (2005b) Six Sigma for service processes. Business Process Management Journal, 12(2), 234-248. Antony, J. , Antony, F. Taner, T. (2006), The secret of success. Public Service Review: Trade and Industry, 10, 12-14. Antony, J. , Kumar, M. Cho, B. R. (2007) Six Sigma in services organizations: benefits, challenges and difficulties, common myths, empirical ob servations success factors. International Journal of Quality Reliability Management, 24(3), 294–311. www. intechopen. com Lean Six Sigma in the Service Industry 13 Antony, J. , Kumar, M. Madu, C. N. 2005) Six Sigma in small and medium sized UK manufacturing enterprises: some empirical observations. International Journal of Quality Reliability Management, 22(8), 860-874. Antony, J. , Kumar, M. Tiwari, M. K. (2005) An application of Six Sigma methodology to reduce the engine overheating problem in an automotive company. IMechE – Part B, 219(B8), 633-646. Armstrong, M. (2006) A handbook of human resource management practice. London, Kogan Page. Becker, G. S. (1993) Human capital: a theoretical and empirical analysis, with special reference to education. Chicago, University of Chicago Press. e Koning, H. , Verver, J. P. S. , Van den Heuvel, J. , Bisgaard, S. Does, R. J. M. M. (2006) Lean Six Sigma in health care. Journal for Healthcare Quality, 28(2), 4-11. Eisenhower, E. C. (1999) The implementation challenges of Six Sigma in service business, International Journal of Applied Quality Management, 2(1), 1-24 Fillingham, D. (2007) ‘Can lean save lives? Leadership in Health Services, 20(4), 231-41. George, M. L. (2003) Lean Six Sigma for service: how to use Lean speed and Six Sigma quality to improve services and transactions. New York, McGraw-Hill. George, M. L. 2002) Lean Six Sigma: combining Six Sigma quality with Lean speed. New York, McGraw-Hill. Gettys, R. (2009) Using Lean Six Sigma to improve Call Centre operations. [Online]Available from: http://finance. isixsigma. com/library/content/c070418a. asp [Accessed 22nd January 2009]. Gupta, P. (2005) Six Sigma in HR, Quality Digest, QCI International. Harry, M. and Schroeder, R. (1999) Six Sigma: The breakthrough management strategy International Monetary Fund (IMF), (2011) World Economic Outlook Database. [Online] Available from: http://www. imf. org/external/pubs/ft/weo/2011/01/weodata/in dex. aspx. Accessed 7th August 2011] Jacowski, T. (2008) Maximizing call centre resource utilization with Six Sigma. [Online] Available from: http://ezinearticles. com/? Maximizing-Call-Centre-ResourceUtilization-With-Six-Sigmaid=1014905. [Accessed 22nd January 2009]. Jamrog, J. J. Overholt, M. H. (2005) The future of HR metrics, Strategic HR Review, 5 (1) 3-3. Kotler, P. (1997) Analysis, planning ,implementation and control, 9th ed. Prentice-Hall. Lanham, B. Maxson-Cooper, P. (2003) Is Six Sigma the answer for nursing to reduce medical errors? , Nursing Economics, 21(1), 39-41. Laureani, A. Antony, J. 2010) Reducing employees’ turnover in transactional services: a Lean Six Sigma case study, International Journal of Productivity and Performance Management, 59(7), 688-700 Laureani, A. , Antony, J. Douglas, A. (2010) Lean Six Sigma in a call centre: a case study, International Journal of Productivity and Performance Management, 59(8), 757-768 Lee, Y. , Chen, L. Chen, S. (2 008) Application of Six Sigma methodology in human resources to reduce employee turnover rate: a case company of the TFT-LCD industry in Taiwan. International Journal of Operations and Quantitative Management, 14 (2), 117-128. Milmore, M. et al, (2007) Strategic human resource management: contemporary issues. Prentice Hall/Financial Times. www. intechopen. com 14 Advanced Topics in Applied Operations Management Pande, P. , Neuman, R. Cavanagh, R. (2000) The Six Sigma way: how GE, Motorola and other top companies are honing their performance. New York, McGraw-Hill. Piercy, N. Rich, N. (2009) Lean transformation in the pure service environment: the case of the call centre. International Journal of Operations Production Management, 29 (1), 54-76. Radnor, Z. Boaden, R. (2008) Editorial: does Lean enhance public services? Public Money and Management, 28(1), 3-6. Regan, W. J. (1963) The Service Revolution, Journal of Marketing, 47, 57-62 Rosenberg, A. (2005) Six Sigma: the myth, the mystery, the magic: can Six Sigma really make an impact in your call centre? [Online] Available from http://www. callcentremagazine. com/shared/article/showArticle. jhtml? articleId= 59301130 [Accessed 22nd January 2009]. Silvest er, K. , Lendon, R. , Bevan, H. , Steyn, R. Walley, P. (2004) Reducing waiting times in the NHS: is lack of capacity the problem? Clinician in Management, 12(3), 105-11. Snee, R. D. 2010) Lean Six Sigma: getting better all the time, International Journal of Lean Six Sigma, 1(1), 9–29. Snee, R. D. (2004) Six Sigma: the evolution of 100 years of business improvement methodology. International Journal of Six Sigma and Competitive Advantage, 1(1), 4–20. Snee, R. D. (1999) Why should statisticians pay attention to Six Sigma? Quality Progress, 32(9), 100–103. Sullivan, J. (2003) HR metrics the world class way, Kennedy Information. Swank, C. (2003) The Lean service machine. Harvard Business Review, October, 123-129. Taner, M. T. , Sezen, B. Antony, J. 2007) An overview of Six Sigma applications in the health-care industry. International Journal of Health Care Quality Assurance, 20(4), 329-340 Ulrich, D. (1996) Human resource champions. The next agenda for adding valu e and delivering results. Boston, Harvard Business School Press. Wheeler, D. J. Lyday, R. W. (1990) Evaluating the measurement process. 2nd ed. SPC Press. Womack, J. P. Jones, D. T. (1996) Lean thinking. New York, Simon Schuster. Wyper, B. Harrison, A. (2000) Deployment of Six Sigma methodology in human resource function: a case study. Total Quality Management, 11, (4/5/6), 720-727. Zeithaml, V. A. , Parasuraman, A. Berry, L. L. (1985), Problems and strategies in services marketing, Journal of Marketing, 49 (Spring), 33-46. www. intechopen. com Advanced Topics in Applied Operations Management Edited by Mr. Yair Holtzman ISBN 978-953-51-0345-5 Hard cover, 200 pages Publisher InTech Published online 16, March, 2012 Published in print edition March, 2012 The chapters in Advanced Topics in Applied Operations Management creatively demonstrate a valuable connection among operations strategy, operations management, operations research, and various departments, systems, and practices throughout an organization. The authors show how mathematical tools and process improvements can be applied effectively in unique measures to other functions. The book provides examples that illustrate the challenges confronting firms competing in today’s demanding environment bridging the gap between theory and practice by analyzing real situations. How to reference In order to correctly reference this scholarly work, feel free to copy and paste the following: Alessandro Laureani (2012). Lean Six Sigma in the Service Industry, Advanced Topics in Applied Operations Management, Mr. Yair Holtzman (Ed. ), ISBN: 978-953-51-0345-5, InTech, Available from: http://www. intechopen. com/books/advanced-topics-in-applied-operations-managem ent/lean-six-sigma-in-theservice-industry InTech Europe University Campus STeP Ri Slavka Krautzeka 83/A 51000 Rijeka, Croatia Phone: +385 (51) 770 447 Fax: +385 (51) 686 166 www. intechopen. com InTech China Unit 405, Office Block, Hotel Equatorial Shanghai No. 65, Yan An Road (West), Shanghai, 200040, China Phone: +86-21-62489820 Fax: +86-21-62489821 How to cite Lean Six Sigma in Hrm, Papers

Power And Privilege In Aboriginal People †MyAssignmenthelp.com

Question: Discuss about the Power And Privilege In Aboriginal People. Answer: Introduction: The secret river is a novel written by an Australian author, Kate Greenville, which has been adapted for theatre plays and television film. The novels major backdrop is vested in the British expansion in New South Wales and the relevant scenarios depicting the interactions between the white settlers and the aboriginal people in Australia. The definition of privilege could be identified as the exceptional advantage, immunity and rights anointed or accessed by a specific community or individual. Power can be defined in this context as the ability for influencing the behaviour of other individuals or course of events. Power and privilege result in Aboriginal people being marginalised The observation of power and privilege in the case of the secret river could be observed in the unwarranted treatment of the Aboriginal and Torres Strait Islander Peoples by the newly arrived white settlers on the basis of racial superiority thereby depicting unauthorized exercise of power. Furthermore, the white settlers also depict potential highlights of privilege since they assumed control over the unclaimed lands in the area of the indigenous people without being concerned about the native laws regarding land ownership (Cur?eu, 2013). The identification of the large scale marginalization of the indigenous people of New South Wales i.e. the Aboriginals and Torres Strait Islander Peoples could be considered as a major impact on their health alongside concerns of cultural safety (UTS: Indigenous Health Resources, 2017). The current health status of the native people could be apprehended from the depiction of favourable health conditions among individuals above the age of 15 years that reported their health conditions as excellent or good. On the contrary, lower proportion of females of the indigenous population has indicated fair health i.e. 37% as compared to 42% among males (Fujii, 2014). However, the health status of Aboriginal and Torres Strait Islander Peoples is comparatively inferior that that of the non-aboriginal people alongside the observation of a substantial gap between the populations of older age people in each segment. Furthermore, the natives have also depicted profound indications of various health conditions referring to kidney diseases and circulatory diseases alongside the prominence of risk factors such as smoking (Hou, 2016). The interpretation of health status of the indigenous people refers to the influence of the disparities between the worldview and the persons view of health. The following essay is aimed at describing the differential between groups of people as well as the impact of these differences on the contemporary healthcare of native people of Australia. Ways In Which White Settlers Were Marginalised The key points which will be highlighted in the report include references to the impacts of power and privilege on marginalization of aboriginal people through evidences from readings and the film The Secret River. Thereafter the report is directed towards estimating the effect of power and privilege on dispossession of aboriginal people with notable inclusion of worldviews on land ownership (Kuriki, 2015). The following section of the essay refers to identification of ways in which white settlers experienced marginalization. Another significant part of the essay is directed towards the impact of British colonisation on the health of Aboriginal and Torres Strait Islander People in the contemporary scenario. The report also addresses the development of opportunities for nurses to provide culturally safe healthcare for the indigenous people through an understanding of the impact of colonisation. Power and privilege result in Aboriginal people being dispossessed The naturally aggressive behaviour of Smasher Sullivan towards the native residents could be observed as a formal example from the film regarding the marginalization of the native people. Power and privilege were substantially observed as major influences on the outcomes of Australias colonisation through literary sources also (Magin Yonge III, 2016). The basic rationale for Australias colonisation was generic ethnocentrism and xenophobia alongside the perceived limitations in the resident scientific climate. The impact of language used by the white settlers also suggested the demonstration of racial superiority. The film depicts the implication of language as a resource for accomplishing racial superiority in the example of the first encounter between Thornhill and the aborigines. In the encounter, it can be observed that the language of the aborigines is not known and the aborigines reply by repeating the phrase Be off uttered by William. This suggests the perception of inferiority of the race of aborigines by the white settlers. The encounter also serves as a formidable indicator of the feeling of power that can be validated on the grounds of inherent ethnocentrism of the white settlers (Majocha Mullennix, 2015). Dispossession can be defined generically as the act of depriving an individual or community of their land, possessions and property. The primary evidence that can be presented for the dispossession of aboriginal people is observed in the factor that the British colonists perceived insufficient use of the land resources by the aboriginal people. The film depicts this factor in the form of the arrival of convicts at New South Wales realizing freedom from being stalled in the lower strata of the society. The white settlers assume the lands to be unclaimed as in the case of William Thornhill, who named a piece of land as Thornhills point and expressed intent to own the land and live a prosperous life there. The evidence from readings was primarily directed towards the implications of cultural violence which led to the dispossession of the aborigines (McGillivray, et al., 2017). It is also imperative to apprehend the world views on land ownership in order to understand the context of disp ossession depicted in the readings as well as the film clip. The association of aborigines with the land can be perceived in terms of the definition of noble savage that can also be validated on the grounds of their behaviour depicted in the film. The aborigines in the film clip do not impose any sort boundaries on the land for ownership which depicts their worldview of land ownership i.e. their universal view regarding the claims to land. On the contrary, the significance of land ownership for the white settlers is observed in the form of a last option to develop a new life for themselves since they are convicts and have been released from the obligations to the society where their status was inferior. Now the source of conflict is apprehended in the vested superiority perceived by the settler convicts over the native individuals (Powell Powell, 2015). The behaviour of the aborigine leader towards William Thornhill observed in the film could be accounted as a formidable indicator of the marginalization of white settlers. Despite the limited instances, the marginalization of white settlers could be observed in the form of the refraining of aborigines from participating in the activities of the Europeans (Schindler, 2017). Furthermore, the marginalization of white settlers was also observed among themselves on the basis of preferences for favouring the integrity of the aborigines. The examples from the film which could validate this include the behaviour depicted by Smasher Sullivan for Blackwood on the basis of the latters advocacy for aborigines. The compounding of racial discrimination with the institutional practices related to the domain of healthcare refers to institutional racism. Institutional racism has been observed as a profound barrier for effective provision of healthcare services for the aboriginals in Australia (Uysal, 2013). The impact of institutional racism in healthcare can be profoundly observed from the interpretation of its effect on minority communities. Institutional racism could be resolved through apprehending the gaps imposed by it in the healthcare of aborigines in Australia. One of the explicit solutions could be identified in the form of analytical review of the various discrepancies noted in healthcare setting especially in terms of minimum cultural respect for the aborigines (Uysal, 2013). Effects of colonisation impact on the health of Aboriginal and Torres Strait Islander People today Nurses could make prominent sociological inferences from the impact of colonisation on Australia to determine the apprehensions among the native people for receiving treatment from nurses and healthcare providers belonging to different cultural settings. Nurses could obtain a formidable impression of cultural safety from the interception of practical experiences of colonisation and its impact on the land, people and history (Powell Powell, 2015). The unawareness of historical context of colonisation in Australia could be associated with detrimental consequences as observed in examples of white nurses being unable to administer appropriate healthcare to the Aboriginal and Torres Strait Islander People (NITV, 2017). The benefits of anticipating the impact of colonisation would enable the nurses to address social mechanisms such as institutional and personal racism effectively thereby improving the quality of healthcare provided to native individuals (Schindler, 2017). Conclusion: The essay outlined references from film clip of The Secret River in order to illustrate the effect of power and privilege on marginalization and dispossession of native Aboriginal and Torres Strait Islander People due to the colonisation of Australia. The essay also emphasized on the implications of the healthcare setting in Australia for the native people and a prolific interpretation of the impact of colonisation on the same. One of the profound highlights that can be inferred from the report is vested in the recognition of the role of nurses in providing culturally safe healthcare on the basis of outcomes derived from an understanding of colonisations impacts. References Cur?eu, P. L. (2013). Demographic diversity, communication and learning behaviour in healthcare groups.The International journal of health planning and management,28(3), 238-247. Fujii, S. J. (2014). Diversity, communication, and leadership in the community college faculty search process.Community College Journal of Research and Practice,38(10), 903-916. Hou, X. (2016).U.S. Patent No. 9,258,151. Washington, DC: U.S. Patent and Trademark Office. Kuriki, S. (2015).U.S. Patent No. 8,934,355. Washington, DC: U.S. Patent and Trademark Office. Magin, G. A., Yonge III, L. W. (2016).U.S. Patent No. 9,325,374. Washington, DC: U.S. Patent and Trademark Office. Majocha, K. L., Mullennix, J. W. (2015). Shades of grey: An interdisciplinary approach to a constructive understanding of diversity in the communication classroom.Qualitative Research Reports in Communication,16(1), 29-37. McGillivray, M. E., Augart, S., Cranwell, J., Goerzen, M., Hong, M., Lee, R., ... Donnelly, T. T. (2017). Enhancing Social Diversity And Communication In An Assisted Living Facility For Older Adults: A Community Health Nursing Project.International Journal of Nursing Student Scholarship,4. Powell, R. G., Powell, D. L. (2015).Classroom communication and diversity: Enhancing instructional practice. Routledge. Schindler, A. (2017). Using soundscape indices to understand the effects of sound on diversity and communication. Uysal, N. (2013). Shifting the paradigm: Diversity communication on corporate web sites.Public Relations Journal,7(2), 8-36. UTS: Indigenous Health Resources. (2017). UTS: Indigenous Health Resources. Retrieved 4 September 2017, from https://utsindigenoushealth.com/ Why a connection to country is so important to Aboriginal communities. (2017). NITV. Retrieved 4 September 2017, from https://www.sbs.com.au/nitv/article/2015/10/22/why-connection-country-so-important-aboriginal-communities